Please report the bug and use the inquiry.

※ Thank you for your interest in our products.   
     There are always a lot of regression testing processes in place, so there are various environmental variables that can cause bugs.
     If you encounter problems while using our products in the field, please do not hesitate to report them.

    ■ When a bug occurs, a bug logo file is created in the program itself.
        If you go to the lower position in Window Explorer of your PC      
        C:\ Windows\Temp       
        In the Temp folder, there is a load text file with the name of the product.      
        (Ex_PowerPen2017.exe.text) 
        If you upload this log file as an attachment, you can respond quickly.

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    ▧ Bug comment Standard compliance Recommendation      
     1. Symptoms:      
        Please find the bug log file and upload with it       
     2. Current Operating Environment           
        ▶ Window OS:           
        ▶ MS-Office version information:

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※ We are always welcome to use our product and improve the function and suggest new function.The direction of our solution
    is to be a solution to be used somewhat easily for the users in the field.Your improvement and feature suggestions are very helpful to us.